Shipping Policy

At Anime Glow we are committed to delivering unique and collectible products directly to our customers worldwide. To ensure transparency and a smooth experience, please review our shipping policy below before placing your order.

Order Processing

All orders are processed within 1–5 business days (excluding weekends and holidays).

During high-demand periods such as holidays, sales events, or promotional campaigns, processing times may be slightly extended. We always work diligently to dispatch orders as quickly as possible.

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Shipping & Delivery Times

Delivery times vary depending on destination country and local carrier services.

Please note that transit times may be affected by:

  • International customs procedures

  • Local postal service efficiency

  • Weather disruptions

  • Seasonal logistics delays

Estimated delivery times are not guaranteed and should be considered as guidelines.

Tracking & Delivery Responsibility

Once your order has been handed over to the shipping carrier, delivery is managed by the courier.

If your tracking status shows “Delivered” but the package cannot be located, you must contact your local carrier directly to initiate a delivery investigation or claim. Carriers typically resolve these matters promptly.

If your package is delayed or rerouted, we recommend contacting the courier for updated delivery information.

Anime Glow is not responsible for lost, stolen, delayed, or damaged packages once they are in the possession of the shipping carrier. However, we are happy to assist by providing tracking details or shipment documentation when needed.

Shop App Tracking Notice

Please note that the Shop App may not always reflect real-time tracking updates for all carriers. For the most accurate information, please refer to the tracking number provided in your shipping confirmation email.

Customs, Refused Shipments & Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If a package is:

  • Returned due to an incorrect address

  • Refused by the customer

  • Held or rejected by customs

We will contact you once the item is returned to us.

In such cases, we may:

  • Re-ship the item (additional shipping fees may apply), or

  • Issue a refund minus shipping and handling costs

Customs fees, import duties, and taxes (if applicable) are the responsibility of the customer.

Final Note

While we cannot control courier operations, customs decisions, or unforeseen shipping disruptions, we are always here to help wherever possible.

If you have questions about your order or need assistance with tracking, please contact our support team.

We appreciate your trust in Anime Glow and thank you for your understanding.